Rodrigo Ruz

When you talk about " limited modification capabilities" you should ask us what is what we need to edit / update it cannot be chosen by you, due to the fact that every company uses on differente ways, i don't look like a good politics after all the data is ours, maybe your idea of limited is not what we need, for us we need to update the categories taht matches the one we use now, due to the changes over time have realized, how you make a statement very transparent about this, with real dates so all of us can give real data and update to the company where everyone work.
Remember we are the key users, we know what need to update, remember customer first, make a poll stuff like that, to get a good solution for all.

We started using zendesk in april this year, we bring the previous structure from support center, now after a few months we have managed to identify some categories that are used as a multi, or need to create or delete categories as a part of the living cicle but now we need to update some categories to get the correct data after the new categories are added and the one removed but wil be having old data.
Now i have to be adding formula after formula to get some data to make analysis but if we keep moving due to the cicle and cannot update we cannot have the right data for analysis.
+1 to this.