Brian Kamlin

+1 

we have a fair amount of policies that ask a customer to wait a few more days after a package is marked as delivered or returned. 

When we used Ada, we were to use date calculations to take a variable date (Delivered Date for Example) then add 5 days and use that logic to help route the right content to the customer. 

Ex. Delivered date variable was yesterday (1/26/25) , so the backend calculations would take the current date (Today is 1/27) and see if that was 5 days from the delivered date. If not we could use conditions to send content based on where it falls with the Under 5 days or at/over 5 days

Hey ZD Team,

We came across a ticket today that had 3 Call Summaries (see image with 2 of the them), each of the summaries seemed to get more detailed but more or less state the same info. 

They were also spaced out across 15 min 

First Summary

Second Summary: 10 Min After First 

Third Summary: 5 Min After first

There was only 1 call  with 1 agent leg