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์ต๊ทผ ๊ฒ์ ์์
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Kelly ๐
๊ฐ์ ํ ๋ ์ง: 2022๋ 3์ 28์ผ
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๋ง์ง๋ง ํ๋: 2023๋ 12์ 28์ผ
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๋์ ์ต๊ทผ ํ๋ Kelly ๐
Kelly ๐๋์ด ์ ๋๊ธ์ ์ ๋ ฅํจ
I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help
๋๊ธ ๋ณด๊ธฐ ยท 2023๋ 7์ 06์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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Kelly ๐๋์ด ์ ๋๊ธ์ ์ ๋ ฅํจ
This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.
๋๊ธ ๋ณด๊ธฐ ยท 2022๋ 8์ 31์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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Kelly ๐๋์ด ์ ๋๊ธ์ ์ ๋ ฅํจ
I am trying to add a "light agent" and I keep getting a pop-up Email already in use.
How can I add him? Thank you!
๋๊ธ ๋ณด๊ธฐ ยท 2022๋ 7์ 12์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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Kelly ๐๋์ด ์ ๋๊ธ์ ์ ๋ ฅํจ
Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!!
๋๊ธ ๋ณด๊ธฐ ยท 2022๋ 6์ 09์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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Kelly ๐๋์ด ์ ๋๊ธ์ ์ ๋ ฅํจ
I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help!
๋๊ธ ๋ณด๊ธฐ ยท 2022๋ 6์ 07์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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Kelly ๐๋์ด ์ ๋๊ธ์ ์ ๋ ฅํจ
Hi,
Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!
๋๊ธ ๋ณด๊ธฐ ยท 2022๋ 4์ 06์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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Kelly ๐๋์ด ์ ๋๊ธ์ ์ ๋ ฅํจ
Hi Gab,
We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?"
I am curious why all my previous months show 8 or under and Feb/March shows in the 90s.
Could this be a bug?
๋๊ธ ๋ณด๊ธฐ ยท 2022๋ 4์ 05์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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Kelly ๐๋์ด ์ ๊ฒ์๋ฌผ์ ๋ง๋ฆ
For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours!
My previous months are 8 hours or less. Is this a bug?
2022๋ 3์ 28์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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Kelly ๐๋์ด ์ ๊ฒ์๋ฌผ์ ๋ง๋ฆ
How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days?
Thanks!
2022๋ 3์ 28์ผ์ ๊ฒ์๋จ ยท Kelly ๐
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