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Kelly ๐Ÿ˜‡

๊ฐ€์ž…ํ•œ ๋‚ ์งœ: 2022๋…„ 3์›” 28์ผ

ยท

๋งˆ์ง€๋ง‰ ํ™œ๋™: 2023๋…„ 12์›” 28์ผ

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๋‹˜์˜ ์ตœ๊ทผ ํ™œ๋™ Kelly ๐Ÿ˜‡

Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๋Œ“๊ธ€์„ ์ž…๋ ฅํ•จ

๋Œ“๊ธ€Service Level Agreements (SLA), macros, and CSAT

I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help

๋Œ“๊ธ€ ๋ณด๊ธฐ ยท 2023๋…„ 7์›” 06์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๋Œ“๊ธ€์„ ์ž…๋ ฅํ•จ

๋Œ“๊ธ€Ticket management

This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.

๋Œ“๊ธ€ ๋ณด๊ธฐ ยท 2022๋…„ 8์›” 31์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๋Œ“๊ธ€์„ ์ž…๋ ฅํ•จ

๋Œ“๊ธ€Team members and groups

I am trying to add a "light agent" and I keep getting a pop-up Email already in use.

How can I add him? Thank you! 

๋Œ“๊ธ€ ๋ณด๊ธฐ ยท 2022๋…„ 7์›” 12์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๋Œ“๊ธ€์„ ์ž…๋ ฅํ•จ

๋Œ“๊ธ€Measuring success

Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!! 

๋Œ“๊ธ€ ๋ณด๊ธฐ ยท 2022๋…„ 6์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๋Œ“๊ธ€์„ ์ž…๋ ฅํ•จ

๋Œ“๊ธ€Apps and the Zendesk Marketplace

I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help! 

 

 

๋Œ“๊ธ€ ๋ณด๊ธฐ ยท 2022๋…„ 6์›” 07์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๋Œ“๊ธ€์„ ์ž…๋ ฅํ•จ

๋Œ“๊ธ€Measuring success

Hi,

Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!

๋Œ“๊ธ€ ๋ณด๊ธฐ ยท 2022๋…„ 4์›” 06์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๋Œ“๊ธ€์„ ์ž…๋ ฅํ•จ

์ปค๋ฎค๋‹ˆํ‹ฐ ๋Œ“๊ธ€ Q&A - Reporting and analytics

Hi Gab,

We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?" 

I am curious why all my previous months show 8 or under and Feb/March shows in the 90s

Could this be a bug? 

 

๋Œ“๊ธ€ ๋ณด๊ธฐ ยท 2022๋…„ 4์›” 05์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๊ฒŒ์‹œ๋ฌผ์„ ๋งŒ๋“ฆ

๊ฒŒ์‹œ๋ฌผ Q&A - Reporting and analytics

For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours! 

My previous months are 8 hours or less.  Is this a bug? 

2022๋…„ 3์›” 28์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡๋‹˜์ด ์— ๊ฒŒ์‹œ๋ฌผ์„ ๋งŒ๋“ฆ

๊ฒŒ์‹œ๋ฌผ Q&A - Reporting and analytics

How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days? 

Thanks! 

2022๋…„ 3์›” 28์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly ๐Ÿ˜‡

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