Manu

At the moment, when you want to start a side conversation it gets placed on top of the ticket text. You have the option to minimize it in order to look at the ticket text, but it would be really helpful to move it somewhere else (for instance, the right side), so you can both see the ticket text and work on the side conversation.

We have a similar issue when accepting a chat or call (for agents working both on tickets and other channels). Is there a timeline for having auto-save on side conversations?