Ronald

1. Support
2. ...
3. Spam and suspended tickets
4. How can I stop a spam attack coming from my contact form?

it's insane it took me this long just to find out how to use the blocklist, from a comment way down the page. We've been having a spam issue via webform and this was exactly what I needed. I wond...

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• Ronald
• 편집된 시간 2023년 07월 26일 17:48
• 3표

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on macros using tags

Hi Joey Tabush - Yes, you should be able to accomplish this by creating a report using the Support: Updates History dataset. I already had something similar, a report where I'm looking for a specif...

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• Ronald
• 편집된 시간 2023년 06월 29일 14:32
• 0표

1. 커뮤니티
2. Discussion - Tips and best practices from the community
3. Prevent "Thank you" replies from reopening tickets

Hi Sarah Seiwert - I haven't set this exact thing up but I've done similar. Here's how I'd answer your q's: For the dynamic content -- You probably have this feature but according to the ZD pricing...

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• Ronald
• 편집된 시간 2023년 06월 05일 18:55
• 1표

1. Support
2. ...
3. Measuring success
4. Understanding ticket reply time

This seems like a dumb question but that won't stop me - How do I create a report for reply times, inclusive of all agent replies, not just first reply time? I'm not only interested in first reply ...

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• Ronald
• 만듦 2023년 05월 15일 15:01
• 0표

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

I agree with the feedback regarding sorting and filtering options. I'm going to give the benefit of the doubt and assume it's very difficult to provide what on the surface seems like obvious functi...

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• Ronald
• 편집된 시간 2023년 05월 08일 18:00
• 1표

1. People
2. ...
3. Team members and groups
4. About the Groups page

Thanks Colleen!

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• Ronald
• 만듦 2023년 05월 08일 17:43
• 0표

1. People
2. ...
3. Team members and groups
4. About the Groups page

My groups page looks different as of about a week ago. It's no longer ordered alphabetically but rather kind of reverse alphabetically with the exception of two groups whose positions in the list a...

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• Ronald
• 편집된 시간 2023년 05월 08일 13:08
• 0표

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Nana Puccetti An approach you could explore would be using javascript to hide articles rather than permissioning the content with the proper user segment memberships. You could add a custom Organiz...

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• Ronald
• 편집된 시간 2023년 04월 28일 19:50
• 0표

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Hi Raghu Kavi --  Yes and no but I would say mostly yes. I think it really depends on what you need to accomplish in terms of content permissions and how you intend to onboard end-users into the su...

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• Ronald
• 편집된 시간 2023년 04월 04일 16:45
• 0표

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Thank you Dane that worked perfectly! Looks like there could be some other handy customizations I can do with the Chat API. Thanks!

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• Ronald
• 만듦 2023년 03월 17일 14:49
• 0표