Leanne Weaver

Hi,

When the status is updated, I'm trying to check what the previous value was (what it changed from). I currently have this:

IF ([Changes - Field name] = "status"
AND ([Changes - Previous value]="open" OR [Changes - Previous value]="new")
AND [Comment present] = TRUE
AND [Comment public] = TRUE)
THEN VALUE(Field changes time (hrs))
ENDIF

Are my only options for [Changes - Previous value] "open," "hold," "new," and "pending"? How can I use my custom status fields when checking the previous status?