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DJ Jimenez

Zendesk

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    DJ Jimenez님이 에 댓글을 입력함

    +1 for having the option to wipe number fields, date fields, and text fields for follow-up tickets via triggers natively. We can create an API target to have a trigger wipe them, but there are 2 is...

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    DJ Jimenez님이 에 게시물을 만듦

    "Next SLA target" View column

    It would be nice to have "SLA target" / "Next SLA target" as a selectable Views column that shows what the next target is for that ticket. It could accompany the "Next SLA Breach" column and would ...

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    DJ Jimenez님이 에 댓글을 입력함

    Hi Gail - I have the same request as Jamey. We have a highly customized configuration and would prefer agents to reach out internally to our admins before reaching out to Zendesk Support. The help ...

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    DJ Jimenez님이 에 댓글을 입력함

    I was looking for the same thing. This article helped me out - https://support.zendesk.com/hc/en-us/articles/206286387

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    DJ Jimenez님이 에 댓글을 입력함

    I was also interested in finding out the duration spent in each ticket status. This article helped me out - https://support.zendesk.com/hc/en-us/articles/206286387

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    DJ Jimenez님이 에 게시물을 만듦

    Zendesk Talk - Inbound Only Phone Numbers

    Since call recordings is a setting on a phone number level and not on a direction level, we would like to prevent outbound calls for numbers dedicated to inbound calling. We have numbers for dedica...

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    DJ Jimenez님이 에 게시물을 만듦

    Zendesk Talk - Outbound Call Greeting

    Currently there is no option to play an automated greeting for outbound calls. We would like a feature to play a greeting for outbound calls right when the call connects, either as a phone number g...

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    DJ Jimenez님이 에 댓글을 입력함

    (strikeout below) If the original security concern of a third-party reply making an update to a ticket is the fact they can cc themselves to a ticket and continue to receive updates, is converting ...

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    DJ Jimenez님이 에 댓글을 입력함

    "If you create a schedule, you can effectively set one so that your Zendesk is never 'Open' as such, and the calls would automatically go to voicemail." When trying to save a schedule that does not...

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    DJ Jimenez님이 에 댓글을 입력함

    I've found a bug, or another use case, where we need custom date fields to be cleared. Follow-up tickets do something to custom date fields regardless of if there's a value in the original ticket o...