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Mahi Tangnoo

가입한 날짜: 2022년 5월 23일

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마지막 활동: 2023년 1월 18일

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Hi Heather Rommel

Could you please suggest How can I create a ticket in Zendesk when an issue is created in Jira using Webhook or automation in Jira so that it would redirect to Zendesk directly once the issue is created.

How can I achieve this use case?

Waiting for the reply.

Thanks & Regards,

Mahi

댓글 보기 · 2022년 10월 13일에 게시됨 · Mahi Tangnoo

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Hi Heather, 

Thanks for replying back.

Also, if you could explain on How Custom field "Jira Status" is getting updated after creating ticket in Jira using Jira app?

and have a look to my previous comment (3rd point) as well, correct me if I am wrong about the flow you are following to achieve the same.

Thanks & Regards,

Mahi

댓글 보기 · 2022년 10월 11일에 편집됨 · Mahi Tangnoo

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Hi Heather, 

Could you please explain the following points which you have done in Step 6 :

  1. How you created a Jira ticket from Zendesk?
  2. How the custom field " Jira Status" is getting updated? Do we have to update manually or will it automatically get updated when Jira ticket is created in Zendesk?
  3. Just correct me if I am wrong about the flow you have used from the following:

According to my understanding, When Issue is getting created using Jira app through Zendesk in Jira - means this is how Jira ticket is getting created in Zendesk , then we have to update  the workflow to Done and then the custom filed" Jira status" will automatically get updated and along with that internal comment is made.

So, this is my understanding so far ,but I am still confused on How are you creating Jira tickets in Zendesk.

Please specific the step 6 more precisely if possible.

Regards & Thanks,

Mahi

댓글 보기 · 2022년 10월 10일에 편집됨 · Mahi Tangnoo

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커뮤니티 댓글 Q&A - Help center and community

Hello all,

Is there any way I can achieve this following use-case:

I want to link article templates using custom code, but I am not able to understand which URL to give so that I can access Custom Article template from help center.

This would be great if anyone can help me finding the solution to this respective problem.

댓글 보기 · 2022년 8월 10일에 게시됨 · Mahi Tangnoo

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hey Dave,

Thanks for the help. I will check this if this suits my use case or not.

If not, then I will get back to you.

Thanks,

댓글 보기 · 2022년 7월 13일에 게시됨 · Mahi Tangnoo

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커뮤니티 댓글 Developer - Zendesk APIs

Thanks for the response. Let me try if it works for my use case.

 

댓글 보기 · 2022년 6월 17일에 게시됨 · Mahi Tangnoo

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Is this possible if we can trace which is the public comment by user and public comment by agent using API calls? like how can we differentiate between the two.

Or

Is this possible if we can make public comment by user private and then we can trace public comment by agent in which we will be having "public: true " in our API call?

By this we can easily trace public comments by agents which is the use case.

댓글 보기 · 2022년 6월 17일에 게시됨 · Mahi Tangnoo

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게시물 Developer - Zendesk APIs

Hey all, 

Use Case:

I want to have integration with Stripe for that I m using webhooks which is in Stripe but for that I need endpoint URL I am unable to understand which URL to give to have data in my Zendesk Sell.

For that I thought of using Custom objects but I have to give the API i.e. Endpoint URL basically to get data in our custom objects that can be seen in our Zendesk Sell.

So is this anyway possible? if not suggest any other way to have my data from stripe in Zendesk Sell using webhooks or any APIs that can work.

Please help me out on this. 

Need to have immediate response on this.

2022년 6월 17일에 게시됨 · Mahi Tangnoo

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