Daniel Cross
-
총 활동 수32
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수16
-
플랜 수12
활동 개요
Daniel Cross님의 최근 활동-
Daniel Cross님이 에 댓글을 입력함
Adding to this - this is a necessity - Adding a Back button - call it Begin Again, Start Over - whatever is most intuitive but it is needed for all the reasons noted in the thread - This explanati...
-
Daniel Cross님이 에 게시물을 만듦
Allowing Timezones to show local agent time (Follow Up date/time field)
By default, timezone is shown in account owner's timezone. For a company that has their account set in PST (West Coast, USA), but have global teams, is it possible for teams to show in that team'...
-
Daniel Cross님이 에 게시물을 만듦
Pre-set reasons for skipping while using Guided Mode
Our teams have not launched Guided Mode yet but are preparing for it this year. One of the challenges I see is that with the current Guided Mode functionality, Agents are provided with an open tex...
-
Daniel Cross님이 에 댓글을 입력함
For Skipped reason box, is there functionality to create and display a list of reasons that we can surface for Agents (not just an open text box) - this would allow us to create a more consistent p...