Mark Pinfold
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I would be keen on this too. Agent enters a piece of known data into a blank custom field in line of their workflow, clicks close ticket, a different custom field autofills a calculation based up...
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100% would be useful. Using Zendesk Explore as a story telling tool to compare our support and guide actions against other impacts and outcomes (external data sets) would be a business reporting ga...
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Hey Terry Honn, I do a fair few of these and similar for my work flows between agents in ZD and other staff who are more email bound. I am the agent/admin but some of my team arent required to have...
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Nudge
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EJ, Jordan Moore See below link. I recently engaged with this. Works a treat for my needs, may work for you. https://www.zendesk.com/au/marketplace/apps/support/908888/zenviews/
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100% agree.We have macros that transmit PDF reconciliations (for one example) to side conversations with their respective stakeholders. The ticket assignee is a member of the accounts team, the req...
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Strongly agree with this.
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Spencer HuttonCan confirm to all with this requirement that this works a charm. I use it for all sorts of functions now as the IT Coordinator at my org. My personal thanks David.
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+1 on this. This is remarkably simple stuff with huge public demand. Please get something done soon other than insisting that well-paying customers fork out more cash with third parties.
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This ought to be included out of the box.Side Convos should be printed in the same order in which they are had chronologically in the lifecycle of a ticket, just the same as an internal note alread...