Mark Pinfold
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100% agree.We have macros that transmit PDF reconciliations (for one example) to side conversations with their respective stakeholders. The ticket assignee is a member of the accounts team, the req...
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Strongly agree with this.
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Spencer HuttonCan confirm to all with this requirement that this works a charm. I use it for all sorts of functions now as the IT Coordinator at my org. My personal thanks David.
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LOVE this!One small addition which I presume would be fairly simple is the capacity to view by a 14 day timeframe as currently the jump is from 7 up to 30 days. Fortnightly would be super useful to...
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+1 on this. This is remarkably simple stuff with huge public demand. Please get something done soon other than insisting that well-paying customers fork out more cash with third parties.
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This ought to be included out of the box.Side Convos should be printed in the same order in which they are had chronologically in the lifecycle of a ticket, just the same as an internal note alread...
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Confirm the same issue with our Org.What is the ETA on this being looked at? Light agents are End Users first, and can be brought in as support to agents - exactly how they're sold to us. Why shoul...
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I can get my prefilled form to take a subject line but when trying to get it to fill a custom drop down it doesn't seem to want to "take" for whatever reason. It just passes right over the instruct...
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The best workaround I have implemented to date is creating a trigger that emails the requester that their ticket is in on hold status when an agent uses that status and explains to them what that o...
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Allowing end users to see On-Hold
I am surprised this isn't out of the box.We are in the process of configuring and deploying a Professional Suite for our org The use case is that the agents are the operations team, and the end-use...