Landry Norman

Paul Von that makes this feature unusable to us until contextual workspaces are integrated  

Does anyone know how agents that do not have access to certain apps would see the layouts? For example one of the columns has 2 apps that these agents don't have access to, would they see a blank column or would it just not display?

Kind of a different question for this thread, but which company would be responsible in a data breach? Our legal team is concerned since this is a bit of a gray area with this app.

Have a seemingly unique issue where customers creating accounts without ordering anything on our Shopify stores do not have a name so Zendesk imports them as null null, but when they do update their name it doesn't update in Zendesk.

Can you change the brand the proactive tickets are associated with?

Is there a way to measure average solve time for tickets with public replies only? It seems like there is no way to use the data from support tickets in support updates history.

Ever since turning on omnichannel routing our agents are no longer being offered messaging coversations with the accept button, and they must go assign them to themselves in the view we have for them. Any tips on get this configured properly?

Chad Susa (Gravity CX - Zendesk Partner) you can just add the 

in place of the current link conditions while keeping the image source from the settings.