Maring
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Is there a character limit on the custom field title and description (for both agents and end-users)? I have a field that needs some instruction for users, but I get an error every time I shorten t...
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I want to go ahead and chime in on this one - I work with clients and manually create templates that require copy-pasting. The KCTemplate tag is great if support agents are also responsible for con...
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A feature like this would be a game changer, for all of the reasons already mentioned (announcements/updates, general management, new HC builds, etc) + there's a real push lately from many companie...