최근 검색
최근 검색 없음

Denise von femSense
가입한 날짜: 2022년 4월 14일
·
마지막 활동: 2024년 11월 14일
팔로잉
0
팔로워
0
총 활동 수
115
투표 수
73
플랜 수
21
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Denise von femSense
Denise von femSense님이 에 댓글을 입력함
Hi,
How can you adjust the data filter in the new Dashboard builder? In the old Dashboard builder you were able to choose a display name, if multiple selections should be possible, different sorting options of the data and displaying the selected data.
I cannot find any of these options with the new builder??
댓글 보기 · 2024년 11월 14일에 게시됨 · Denise von femSense
0
팔로워
1
투표
0
댓글
Denise von femSense님이 에 댓글을 입력함
I am trying to figure out how to display the percentage of tickets with a certain tag. But everytime I select this individual tag, it just shows this tag as 100%.
It works when I add "ticket tag" as attribute, but as soon as I select an individual tag (for example "united_states") it adjusts the circle so, that this tag is used as 100%.
댓글 보기 · 2023년 5월 30일에 게시됨 · Denise von femSense
0
팔로워
0
투표 수
0
댓글
Denise von femSense님이 에 댓글을 입력함
Denise von femSense님이 에 게시물을 만듦
Hi,
I want to know how many tickets with tag A also have tags B and C. For example I have tickets with the tag productfeedback and I want to know how many of the tickets with this tag also have the tags new_feature and optimization.
How do I do that? For everything I tried, Explore just shows me all of them combined in one circle diagram.
2023년 5월 09일에 게시됨 · Denise von femSense
0
팔로워
3
투표 수
3
댓글
Denise von femSense님이 에 댓글을 입력함
How can I grant an agent the permission, to assign another agent of a different group?
댓글 보기 · 2023년 4월 21일에 게시됨 · Denise von femSense
0
팔로워
0
투표 수
0
댓글
Denise von femSense님이 에 게시물을 만듦
Hi,
Long story short – we need to forward tickets received at a specific channel (a specific e-mail address to be precise) to a group of agents.
I have tried to google it and also tried it myself in Zendesk using automations. I am unable to make it work.
In addition to that, I would like for this specific group to only be able to have access to these tickets. Is there a way to do this?
2023년 4월 12일에 게시됨 · Denise von femSense
0
팔로워
3
투표 수
4
댓글
Denise von femSense님이 에 게시물을 만듦
As the title says, I have noticed that Answer Bot only suggests articles based on the subject of a ticket and not the description (the actual ticket).
Since our developer created the ticket form so, that the brand name is by default in the subject (which is needed so that we can automatically differ between brands as per Zendesk), most clients do not change the subject (even if they could).
But even if the client changes the subject, the whole description is still way more meaningful than a "I have a problem with your app" for example.
This results in more tickets which have to be answered by an agent than necessary, simply because Answer Bot suggest no or wrong/ unhelpful articles.
I have created a ticket based on this topic. The reply from Zendesk was that they asked their IT and it is not possible to change the Answer Bot so it suggest articles based on the description of a ticket. They also told me to create a post here to ask the community if they found a workaround.
2023년 1월 05일에 게시됨 · Denise von femSense
1
팔로워
3
투표 수
2
댓글