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[VI] Sascha Hinkel's Avatar

[VI] Sascha Hinkel

가입한 날짜: 2022년 8월 31일

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마지막 활동: 2024년 5월 13일

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댓글Ticket basics

Hello, 

 

as a little feedback, it would be nice if followers of tickets could have in the agent home something like updates, or if this would be included from the beginning for followers, so they stay up to date.

댓글 보기 · 2024년 5월 13일에 게시됨 · [VI] Sascha Hinkel

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I am hopping on this bandwagon.

Personally, I believe this is a step backward in terms of usability. With the previous setup, it was easier to keep track of how many tickets were left and how many pages we had to go through.

Now, in order to see how many pages we have left, we have to scroll all the way up to the top of the view. This is an extra step that takes up unnecessary time and effort.

I would like to request that the team reconsider this update and bring back the numbers indicating the number of pages in the Tickets view. This will greatly improve the user experience and make it easier for us to manage and prioritize our work.

댓글 보기 · 2023년 3월 29일에 게시됨 · [VI] Sascha Hinkel

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댓글Ticket customization

Hello, are more configuration options for the custom ticket statuses planned? As we are using multiple Brands, we would like to provide certain Ticket status, only to certain Brands.

댓글 보기 · 2023년 2월 09일에 게시됨 · [VI] Sascha Hinkel

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