Noelle Cheng
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게시물
Noelle Cheng의 최근 활동-
My webhook to add internal comment is failing
Hello, I'm having trouble trying to fix my target to add an internal comment based on a trigger. I've created the following target: URL: https://SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}....
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Setting up Webhook to trigger Internal Comment
Hello Dane, You had provided the below comment on 10/4/2022 on the post linked here. I'm having trouble with the webhook as it's not posting the internal comment based on my trigger. You can fo...
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Time filter only returning updates made for tickets created date not update timestamp
답변함Hello, I feel like this is straightforward but I'm having trouble with the time filter data set. I'm looking to see how many updates were made on a specific date or time span regardless of ticket...
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Trigger to not assign first responding agent if user is not in the assigned group
Hello, Our various departments are split up in groups. Often times, we have individuals who are agents CC'd on tickets opened in groups that they are not part of. When the CC'd agent responds, Zend...
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Default different brands for agent
We need a way to set different Brand's for agents instead of defaulting for the entire agent population. When the agent is creating a ticket, they'll have to select the brand regardless if their gr...
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Allow Customers to include More Attachments on Ticket Form
Hello, We'd like to request the ability to attach more than 10 files when submitting a ticket using the webform. We are a company where we need information for the last 12 months. Currently our en...
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Hiding Forms from people outside of Organization
Hi I'm trying to hide forms from all people outside of an organization. Can someone help?? :( My current version is: Theme version 2.15.0 Templating API v2 For each section (in BOLD) I p...
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Zendesk Admin - iPad Capability
Did anyone else find the new interface update affect the way you can make changes to your system such as creating fields or saving changes? I can no longer save a field I created or even look at fi...