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Anthony Severo
가입한 날짜: 2022년 4월 13일
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마지막 활동: 2023년 3월 16일
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님의 최근 활동 Anthony Severo
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We have restrictions on who can view which articles in Zendesk and embed the "Help Center" widget in our web application.
Anyone using our web application would also be set up in Zendesk as the appropriate user type, so all of our Help Center articles would be available to them.
The issue is that when the widget is embedded in our site, the widget only shows the publicly available articles (it does not know whether the user is logged into Zendesk or not).
Since those users would have Zendesk credentials, we would like the widget to show them ALL articles. If someone was not logged into Zendesk, they'd be prompted to log in before they could actually read that article.
2023년 3월 16일에 게시됨 · Anthony Severo
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While I am personally looking forward to this reverting, I understand that others would like to customize, which is the impression we were given.
The follow-up from the PM Roundtable was "Admins should be able to select what shows up in tabs, whether they should display the ticket subject or requester name.", so that was the update I had been expecting.
댓글 보기 · 2023년 3월 07일에 게시됨 · Anthony Severo
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This app does not appear to delete closed tickets. The search does not return anything and Zendesk confirms in this thread that it does not include Closed tickets. Am I missing something?
댓글 보기 · 2022년 12월 22일에 게시됨 · Anthony Severo
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I just started at a new organization that has the new Agent Workspace enabled and find ticket number to be more confusing to view vs subject line.
Ideally we could customize the ticket tab however we'd like (ideally I could set this up to show ticket requester and subject line), but in general I feel the subject line would be a more helpful identifier vs the requester name.
댓글 보기 · 2022년 4월 13일에 게시됨 · Anthony Severo
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