Christopher Powell

I agree this feature is needed, the interesting part is Support is able to see this information on their end it is just not accessible to users. It seems inefficient to have to submit a support ticket to find this information out for a specific call.

It would be really helpful if we could see who disconnected the line (Agent or customer) on a Zendesk Talk call.  The primary benefit is knowing if agents are hanging up on customers.  It is my understanding that this can be viewed on Zendesk Support end, but it is not available to users.