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Iñigo Cavia

가입한 날짜: 2022년 10월 21일

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마지막 활동: 2022년 12월 02일

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커뮤니티 댓글 Q&A - Reporting and analytics

Hi!

okay, is there any course regarding standard calculated metrics? I never create one before and seems that technical knowledge is needed.

Thanks in advanced!

 

댓글 보기 · 2022년 12월 02일에 게시됨 · Iñigo Cavia

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게시물 Q&A - Reporting and analytics

Hi!

I'm wondering if it's possible to get the totals of different reports in a "main" one. Usually each departments ask us to get the numbers of their views on ZD support, so we create the reports according to the conditions they set for each view. At this point they always ask for a general widget with total of the views created. (The metrics and filters change for each view so is not a possibility to add all of them on the same report as we will get wrong data.) 

Thank you in advanced!

2022년 11월 28일에 게시됨 · Iñigo Cavia

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댓글Ticket management

Hi,

If we assume that archive tickets are just the ones marked as solved:

  • why I still seeing those tickets when I filter by status less than solved?
  • It’s because this filter doesn’t affect to archived ones?
  • should we understand that explore is filtering for those that are closed but unarchived because are not old (>3 months) enough?

Thanks!

댓글 보기 · 2022년 10월 21일에 게시됨 · Iñigo Cavia

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