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Lavanya Nagulapalli

가입한 날짜: 2022년 9월 22일

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마지막 활동: 2022년 11월 01일

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님의 최근 활동 Lavanya Nagulapalli

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I am a support agent and I have a request from customer asking himself to be CCed  in every ticket his team raises from his Organization. I am not sure if we have that feature to keep the requested customer CCed by default?!

The only option I could think of is to manually cc him in every Zendesk ticket raised by his Organization or he may have to ask his team to CC him while they raise a support ticket with us.

Could you clarify?

댓글 보기 · 2022년 9월 22일에 게시됨 · Lavanya Nagulapalli

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