Adam Pepper
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What does it look like in Guide once it's been added? Could you post an example of the result?
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This is key for us, too. We need to be able report on which Agent replied to a ticket first, in order for 1st Reply Time to be a statistic we can learn from.
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Hi Jake As our requirement to be able to automatically add a person/people as CCs to tickets for an organisation is for so many organisations, we're looking for a way to achieve this that a) avoids...
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As I previously commented: Our requirement isn't for an End User to be CC'd on a trigger or automation - but something a little simpler. For an Organisation, we need to be able to nominate one or m...
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We have the same requirement. Our use case is that we have sets of related topics: our customer base is diverse. So that users can easily exchange tips with people in similar organisations or ro...
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We implemented Zendesk about a year ago, and planned to integrate it with JIRA. We soon found that the link configuration was pretty unwieldy, so postponed this until we had more time (and until Ze...
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Thanks Wes, good spot! We are indeed Help Center users. Is there an ETA on when we might have this, or similar, functionality?
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Jake, thanks - that should do the trick nicely. I think it's even better than what I asked for! Is this documented anywhere? A mention at https://support.zendesk.com/entries/20049342 would be help...
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Our requirement isn't for an End User to be CC'd on a trigger or automation - but something a little simpler. For an Organisation, we need to be able to nominate one or many Users to be automatica...