Tom
Professionally, I've served many moons in SaaS & CX, with a passion for making processes frictionless and scalable - with a particular emphasis on self-help. Enter Zendesk. Personally, I'm a high extrovert, love to make others laugh, and am a biology nerd. My super-power is being able to write spoof lyrics to almost any song in about 5 minutes ;)
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Our company provides an integrated suite of 10+ products to a customer base of roughly 90,000. Most customers have at least 2 or more. Each individual product requires its own unique ZD Guide insta...