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Kristian Tungland

가입한 날짜: 2022년 5월 05일

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마지막 활동: 2023년 7월 06일

I work as a System Improvement Specialist in Easee!

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님의 최근 활동 Kristian Tungland

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댓글Ticket customization

I belive the introduction to Contextual Workspaces is a bit misleading. Thinking about what you, Hervin, said in December 23, 2021 - the text in the intro is not correct:

"With contextual workspaces, agents only see the macros and forms they need for the ticket they’re solving."

From this I believed that setting a contextual workspace with a selected ticket form, would lead to the agents "only seeing that form", like the text says.

Sadly, that wasn't the case.

댓글 보기 · 2023년 7월 05일에 편집됨 · Kristian Tungland

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커뮤니티 댓글 Feedback - Help Center (Guide)

Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.

댓글 보기 · 2023년 6월 05일에 게시됨 · Kristian Tungland

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커뮤니티 댓글 Feedback - Admin Center

Thank for letting me know of the workaround, Daniël Nieuwendijk

댓글 보기 · 2023년 5월 09일에 게시됨 · Kristian Tungland

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게시물 Feedback - Admin Center

When is automations going to be updated to the "new GUI" that triggers have? By this I am mainly talking about the lack of "type to search" function when choosing/finding what conditions you want to apply. We have a lot of ticket fields, and it's very hard to find them when you have no ability to search in the list (browser search does not work either).

2023년 5월 08일에 게시됨 · Kristian Tungland

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댓글Multiple language support

Andrew Chu - did you figure out the answer to your question?

And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's say that a trigger changes the language of a French speaking end-user to "English", only because of a condition you set (that can never be 100% correct). Later that end-user contacts support to change language back to French --> The next time this end-user submit's a ticket the same way, it would only change the language back to English. There's a vicious circle for ya... Zendesk: Any suggestions?

댓글 보기 · 2023년 1월 10일에 게시됨 · Kristian Tungland

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커뮤니티 댓글 Q&A - Objects, workspaces, and rules

Have anyone figured out how to get the suggestion list to show and suggest articles? 

Martin Sachs or William Grote?

댓글 보기 · 2022년 8월 31일에 게시됨 · Kristian Tungland

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email). 

댓글 보기 · 2022년 5월 31일에 게시됨 · Kristian Tungland

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system. 

댓글 보기 · 2022년 6월 08일에 편집됨 · Kristian Tungland

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