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Brighton

가입한 날짜: 2022년 5월 17일

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마지막 활동: 2024년 4월 10일

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댓글Team members and groups

when I try to create a custom report all I get is this:

댓글 보기 · 2024년 1월 29일에 게시됨 · Brighton

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Current wait times and place in queue would be extremly helpful during times of high volume or always. 

댓글 보기 · 2023년 12월 07일에 게시됨 · Brighton

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

I too would find it valuable to provide the customers in queue with current wait times and place in line. In turn give them the option to submit a form/ticket if they prefer not to wait to chat live. 

댓글 보기 · 2023년 12월 07일에 게시됨 · Brighton

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

This feature would be incredibly important as we head into the holidays. Being able to update one source to then reflect on all business hours flowbuilder steps would be great to easily add and remove it before and after holidays. 

댓글 보기 · 2023년 12월 07일에 게시됨 · Brighton

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게시물 Feedback - Ticketing system (Support)

Hello,

As we approach the holidays it would be beneficial to have a way to bulk update all flowbuilder responses once it hits the business hours conditions to include holiday OOO messages. Going through each flowbuilder one by one before and after a holiday is extremely tedious and time consuming. 

Has anyone else found an easy way to still use flowbuilders to mitigate self serve answerable questions but then advise of holiday OOO once they get to the point of being xfrd to an agent?

2023년 11월 17일에 게시됨 · Brighton

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게시물 Developer - Zendesk SDKs

 

Users are unable to see what they typing in MobileSDK chat widget in android. How do I fix this?

2023년 9월 21일에 게시됨 · Brighton

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댓글Using legacy AI agent functionality

If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?

Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!

댓글 보기 · 2023년 9월 19일에 게시됨 · Brighton

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댓글Building reports

If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?

Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!

댓글 보기 · 2023년 9월 19일에 게시됨 · Brighton

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게시물 Feedback - Chat and Messaging (Chat)

Hello! We just launched our first flowbuilder and the first response is set to have the member input their name and email...but that form input is not being sent to the agent who gets assigned the chat. 

 

I am trying to figure out why it would be blank?

2023년 9월 18일에 게시됨 · Brighton

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댓글Routing

Is there a way within messaging to automatically respond to new chats that there may be a delay in response during business hours due to higher than normal volume when all online agent are at capacity?

댓글 보기 · 2023년 8월 17일에 게시됨 · Brighton

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