Dan Cooper
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Dan Cooper님의 최근 활동-
Dan Cooper님이 에 댓글을 입력함
Hi David, If we want to enable this for other instances of Zendesk, do we need to do anything different? I filled out the form for our Sandbox and it says I've already completed it so I can't requ...
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It's not ideal, but you could add a filter onto your primary reports that excludes data from the date(s) in question and include a note with the reporting. You could do this by specific ticket num...
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You may need to check your API Admin page to ensure you have password access enabled. You might also consider using a token instead of an agent password. If you use a token your user name would ...
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I don't know that a reactji is explicit enough to indicate that the next comment in the thread may go to no one. Since you can't stop someone from replying to the thread, I'd put a system generate...
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On your user profile page, you do have the option to select a Followed tickets view, but it isn't very robust in that you don't have the same level of control as you do on the Views screen. It wo...
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Hi David, Glad to see that you are taking feedback on the label being appended to the Jira issue. I would like to add that we are interested in editing the label as well. The jira_escalated tag ...
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I would love to see this. I regularly edit/copy email addresses in order to get an email address off of a user profile. It looks like there are two places (customer context & user data app) where ...
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All of this is great feedback that would be awesome to post your use cases in the Support - Product Feedback topic. Zendesk uses the product feedback topics and the votes/use cases on those in orde...
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Overall, I'm really impressed with what I'm seeing so far in my testing. The one area where I'm a little concerned is when someone continues a thread after marking the side conversation as done. ...
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Hi Josh, You can create a trigger that looks for a string in the subject line. A trigger might look like: ALL Ticket | Is | Created Subject | Contains the following string | LICENSE FILE DOWNLO...