Dan Cooper
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Hi Jay, You can do this from their Agent Profile. Click on the groups list on their profile and you should have an option to change the default group from there.
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I'll add another use case here would be the ability to migrate Content Blocks between instances. We have two instances of Zendesk where we mirror configuration. It would be great to be able to mi...
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Content Blocks API
I would like to see a Content Blocks API that would allow us to create and update existing Content Blocks. We have teams that don't work directly in our Help Center that generate useful information...
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That sounds right, it's also possible you are seeing things that require you to sign up for Early Access. I am not familiar with the non-enterprise plans, so it would be worth reaching out to your...
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I would take a look at the data that is available from Zendesk Sunshine Guide Events. Knowledge Base events seem to be moving in the direction of being reported on this way as they aren't really a...
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Bart Brosens, I'm not aware of a way to add a tag without replacing the existing set using the Mail API directly, but you can use triggers that look for certain keywords in your message to apply th...
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Amber Cundall, There may be a way to do this. If you have a customer user or organization field that identifies your Premium customers you can have that item set a custom ticket field drop down on...
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Hi Steve, What you are likely seeing is ticket archiving. Tickets in a Closed status do not display in Views after 120 days. The link above includes the channels you can use that aren’t impacted ...
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Hi Andres, There are some reports that might help here, though the reporting is a bit behind in this space. If you happen to be on an account that has Zendesk's old reporting platform Insights, a...
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Hi Lou, This is a result of your Help Center theme's styling. You can modify your theme's CSS to display content differently than what you see in the edit screen resulting in the content looking ...