Dan Cooper
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마지막 활동
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내가 팔로우하는 사용자 수6명
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수신 설정 수674
활동 개요
Dan Cooper님의 최근 활동-
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I think you'd want to set up a single sign on solution that authenticates your custom application and also authenticates via JWT to Zendesk. A solution like Auth0 should be able to provide you wit...
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Karen Lamola, I think you could accomplish this using the same solution suggested above to add a disclaimer to a web form. This would allow for a block of text to display underneath the form selec...
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Partial Keyword Search for Article Body Content
When searching for articles in Guide, it would be nice if a partial keyword search would include content from the body of an article in addition to the title. We have some articles that make sense ...
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The details Bryan posted likely became the placeholder suppression rules. The original post had a few revisions and I suspect after the dust settled the docs were cleaned up.
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This would be helpful for us as well. It might also help with some issues around reporting when labels are similar or mismatched in case as described here. Being able to group these in Explore cou...
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Much of our support documentation is highly collaborative and we are still in an adoption phase with some portions of our team. Having the review process restricted to one field without any histor...
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Elissa, The Knowledge Base EAP dataset that I started going down this line of questioning around. We have some content that I'm seeing flagged as End-user (signed-in) but I know that it is captur...
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This is a bit tricky with how support seats currently grant access to tickets where I'd be looking to not have access to support for these users. Maybe another way to slice this is being able to s...
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Thanks as new Explore datasets are becoming available to show article view data, this becomes a bit more useful to be able to call out who is a staff member but not someone that is actively working...
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Hide Guide Events app when no events exist
I have a subset of my team that really likes the value that is provided by the app when events exist, but given the expansion of sidebar apps we use, the times when events don't exist and this app ...