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Gabrielle Tremblay
가입한 날짜: 2022년 5월 20일
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마지막 활동: 2022년 5월 20일
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님의 최근 활동 Gabrielle Tremblay
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I am pulling data for the date range 10 May until 17 May for a specific assignee to get a sense of the number of tickets solved per hour and their average tickets solved per hour.
I have understood that the solved tickets is a count of all tickets solved during a particular hour, cumulative over the specified date range and that the average of those tickets/hour are provided in the AVG column.
Can someone confirm that I have understood the tickets solved - daily average metric correctly: I think that is showing what their average hourly performance is. In other words, if over three days an agent does 3 tickets at 7am, 5 tickets at 7am, and 4 tickets at 7AM, that AVG value in purple should be 4 - the average of 3, 5, 4. Is that correct?
댓글 보기 · 2022년 5월 20일에 게시됨 · Gabrielle Tremblay
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