Tim Barrett
-
총 활동 수21
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수2
-
플랜 수9
활동 개요
Tim Barrett님의 최근 활동-
Tim Barrett님이 에 댓글을 입력함
+1 definitely something that is required.
-
Tim Barrett님이 에 댓글을 입력함
Another question - I am trying to supress closed tickets from the request view. What is the conditional statement I should be using to exclude closed tickets from the requests list?
-
Tim Barrett님이 에 댓글을 입력함
I am trying this and struggling to get it to work for me. I would like to add the ticket organisation to the requests table to allow people to quickly identify which of their organisation the ti...
-
Tim Barrett님이 에 댓글을 입력함
Hi I've got some odd behaviour on my helpcentre. We have an article titled "Branded Glassware". If I search for glassware I get no results, but the result count shows a match. Why is the result not...
-
Tim Barrett님이 에 댓글을 입력함
How do users of the mobile app see tickets they are following? They cannot access the normal user profile page.
-
Tim Barrett님이 에 댓글을 입력함
What would be really helpful is to have categories for Forms in the same way there are categories for Guide Articles. This would allow us to create much more effective user journeys, by allowing us...
-
Tim Barrett님이 에 댓글을 입력함
We have pretty much the same use case as Nicolas, in order to create a clear user journey we do not want to create a massive list of forms, so we are using brands to make the end user and agent exp...
-
Tim Barrett님이 에 댓글을 입력함
Is it possible to create an end user with no e-mail address or phone number? The use case being that they are a help centre user only, raising, reviewing and updating tickets through the portal?
-
Tim Barrett님이 에 댓글을 입력함
Hi Jupete, thanks for commenting. That's right essentially we are raising side conversations that are being responded to by 3rd party ticket management systems that strip out the message header, a...
-
Tim Barrett님이 에 댓글을 입력함
Is it possible to expose the conversation thread ID so that we can ensure that our third parties can pick it up and put it in their own automated replies? Is the conversation ID available as a plac...