Luke Tyhurst
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This also completely conflicts with any external integrations Zendesk users have set up. For example, I just discovered that our DevOps integration did not update linked Zendesk tickets because the...
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Dane I appreciate that response! With that said, can you please get a direct reason why the Add CC feature was removed? If there is no reason, we would like for it to be added back since it was alr...
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@... To define it further, here are the main differences between those features: - A reply from a CC added to a ticket threads to the original email and allows the CC to talk with the requester/cus...
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@... I work at a company that has many distributed teams that do not use the same systems. Our IT team, for example, uses Connectwise and their own built-in support system. The tech team as a whole...
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@... I agree with Elza. Forcing this 'Add CC' process to be manual really hurts process automation, which hurts the usability of Zendesk (especially in comparison to other systems we could choose t...
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Hey, Konstantin! Your second paragraph is the use-case I was referring to (auto set-up trigger conditions), but I could also see the 'Add Search as View' functionality being useful. With that in mi...
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I agree with Ima. This functionality is absolutely needed.
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@... Is there any way to add this to the roadmap? This is obviously something that is important to the Zendesk community. It is disheartening that the effort over the last 8 years hasn't lead to th...
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Dion Isn't this post already in the General Product Feedback section? That link takes me to this same section.
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Dane I'm honestly a little confused by that choice. Add CC and Add Follower have fundamentally different functions, so they should not replace each other. Add CC is very much still needed for a lot...