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Naomi Watnick
가입한 날짜: 2022년 8월 02일
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마지막 활동: 2023년 3월 28일
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님의 최근 활동 Naomi Watnick
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Andrei Kamarouski - Question, if I have additional conditionals that I need to add in the "ANY" section, would you recommend I just leave out the 'Ticket | Is | Created' or 'Ticket | Is | Updated' conditions? - or is there a way to have two separate "ANY" sections in a trigger now? I had thought this was in the works a while ago.
댓글 보기 · 2023년 3월 28일에 게시됨 · Naomi Watnick
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Ah - Ok. Thank you Prateek Chhetri
댓글 보기 · 2022년 10월 05일에 게시됨 · Naomi Watnick
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Thanks Prateek Chhetri - I have the ability to set an internal comment when the ticket gets unassigned by the "Out of Office" app. I'd like to make the internal comment more relevant so the teammate picking up the ticket knows quickly who's ticket it was. Going through ticket events is not a solution. Suggestions?
댓글 보기 · 2022년 10월 03일에 게시됨 · Naomi Watnick
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Hi Friends 👋 - Is there any way we can have the app expose who the previously Assigned Agent was in the ticket? We're able to utilize a custom target and add an internal comment stating the ticket was set to Open due to the previous agent being unavailable via the "Out of Office" app... but, we are unable to say who the previous agent was.
I've tried reordering the triggers, but things seem to happen out of order and I can never get to a state that captures who the agent was right before it gets unassigned.
댓글 보기 · 2022년 10월 01일에 게시됨 · Naomi Watnick
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Thanks @.... I'll reach out to my colleague as I was told it was only supposed to be in our sandbox environment. Also, can you please give me access to the link you provided in the last comment? Thank you.
댓글 보기 · 2022년 8월 25일에 게시됨 · Naomi Watnick
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Our UI recently changed and we now have big bold status "buttons" any view. When I do a search and use the filter drop-down, when I add a Status to filter by, the search string adds: custom_status_id:4416756
We also now suddenly have "Status category" as well as "Ticket status" in views. How do I find out more information on these? And if "Status category" is the old "Ticket status", how do I create a search string for it?
Thanks!
댓글 보기 · 2022년 8월 24일에 게시됨 · Naomi Watnick
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+1
We've experienced this too! Brett Bowser do you have any info on this? Thanks!
댓글 보기 · 2022년 8월 02일에 게시됨 · Naomi Watnick
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