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The message text field occasionally becomes disabled, or sent messages do not appear on the screen. This happens more frequently with slower internet speeds but can occur under other conditions as well.

Has anyone identified the root cause or found a solution for this issue?

We are currently using the Zendesk Chat SDK for iOS and have followed the integration guide provided by Zendesk Chat SDK .

One issue we’re encountering is that if an image is sent as the first message, the message text field becomes disabled. This behavior is consistent each time an image is sent as the initial message. 

In contrast, the Android SDK does not allow an attachment to be sent as the first message, which is the correct behavior.

We are using the built in UI not the custom UI

We are currently using the Zendesk Chat SDK V2 for both iOS and Android, following the integration guide here:https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/integration/#adding-the-sdk-with-spm

n the Android version of our Zendesk Chat SDK, we’re experiencing an issue where previous chats sometimes appear below new chats.

Steps to Reproduce:
1)Log in with a valid account in the Android app.
2)Open the chat window and start a support chat.
3)Close the chat window from the app.
4)End the chat from the Admin Panel.
5)Start a new chat from the app.
6)Accept the chat from the Admin Panel.
7)Observe the message order in the chat window.

Could you please advise why this issue is occurring? Your help would be greatly appreciated.

We are currently using the Zendesk Chat SDK V2 for both iOS and Android, following the integration guide here: https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/integration/#adding-the-sdk-with-spm

In the Android version of the SDK, we're experiencing an issue where, upon returning to an existing chat, the agent receives a notification that the user's name and email have changed. This occurs under the following conditions:
1)The user opens the app and starts a Support Chat session.
2)The user then closes the app while the chat is still active.
3)After reopening the app and logging in again, the agent receives a notification indicating changes in the user’s name and email, which also appears in the ticket history.

Is there a workaround or fix for this issue? Looking forward to suggestions.

we are not using custom UI , we are using the build in chat UI for android sdk

We are encountering an issue where the app freezes or becomes unresponsive when users attempt to upload more than one image in the chat.

Details:

• Expected Behavior: The app should handle multiple image uploads without freezing or restrict users to selecting only one image (similar to the iOS implementation).
• Impact: This makes the app unreliable for Android users needing to send multiple images.

We are currently using the Zendesk Chat SDK for iOS and Android, following the integration guide here for iOS: https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/integration/#adding-the-sdk-with-spm

We are using built in UI of Zendesk

Has anyone else faced this issue or found a solution? Any help would be appreciated.