Zac
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Zac의 최근 활동-
Oops! I totally misread your original post. Time for more coffee! That makes sense and I hope we can get a good solution to it down the road. I'm glad you found a workaround to it in the near term....
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Hi Samuel, You can configure the "top" level field when configuring the actual ticket field. It is not configurable in the conditions on a form since it's not actually a field that's conditioned on...
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Hi all, These release notes indicate that this functionality is being developed and is releasing to EAP soon: https://support.zendesk.com/hc/en-us/articles/360036085754-Release-Notes-Through-2019-0...
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Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
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Thanks for the recommendation here Pedro. It's ONE workaround but really doesn't provide the feedback in the moment / in-experience. So while it helps maintain data integrity, it doesn't give the a...
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Hi Brett, Thanks a bunch! I also submitted some other feedback about Answer Bot over the Product Feedback section... would be glad to know if someone was able to take a look at it! -Z
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Hi all, When the user first types in a question to Answer Bot, it does not appear to actually open a ticket as indicated by this phrase: The end user enters their question in the text box. They ca...
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A quick update from us: we have a site that would benefit greatly from the enhanced customer experience enabled by Chat, but we are constrained by the widget loading time and cannot install the wid...
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I want to follow up on this - we are finding the need to enforce skills a lot more stringently based on contact type as well, and not only language. For example, "Sales" vs. "Support" - in some cas...
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Hi all, Quick update on what we're doing: We use a custom dropdown field called "Received At" (not to be confused with "Received at" in business rules). We add each email address to the custom Rece...