Zac
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Zac의 활동에 대한 투표 수-
Report on Received At Email Address
It is important that we understand which email addresses are receiving the most traffic. It would be helpful to include "Received at" email address in the ticket attributes sent to Explore.
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Support: Restrict Attachments by File Type
답변함Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...
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Help Center / Web Widget Reporting
Hi Explore Team, Will Explore provide a way to view Web Widget searches and compare them against click-throughs and tickets created, as the standard reporting in Zendesk currently provides? This wo...
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Link Ticket ID to Ticket
In Insights, Ticket ID field on any row is hyperlinked to the ticket, so it is easy to check data from Insights against Support. So far, this is not done in Explore. It would greatly enhance usabil...
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Custom Events for Zendesk Explore
When reviewing historical analytics, sometimes the analyst will want to understand how ticket volume is related to the overall context of their business. For example, suppose an analyst were to see...
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Bulk Changes to Guide Sections and Articles
완료Zendesk Guide is quite useful, but there is room for growth when it comes to scaling the tool for large support organizations. One of the biggest challenges is around optimizing information archite...
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How Often is Data Refreshed?
답변함Hi Explore team, How often are the Zendesk datasets refreshed in Explore?
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How to embed videos with a timestamp into Guide articles
Using Guide's video embed feature, it's easy to embed YouTube videos into Guide articles. Unfortunately, if you try to embed a video with a timestamp using YouTube's "Copy URL at current time" feat...
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New Ticket Fields admin page: Dynamic Content Support
완료Let me start by saying that we love the new Ticket Fields admin page! It's a huge leap forward from the previous experience, and our favorite new feature is the drag and drop reorder of dropdown fi...
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Suggested Metric: KB Search to Chat Conversion
Standard Reporting already shows a useful metric on the Search tab: Tickets Created. This allows you to see what search strings ultimately resulted in a ticket conversion. However, with the inclusi...