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Vicky
가입한 날짜: 2022년 11월 15일
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마지막 활동: 2023년 5월 05일
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님의 최근 활동 Vicky
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댓글Ticket basics
We tried the Agent Workspace. We support via Email, not Chat. My team hated it and complained A LOT. I have since switched us back. These are some of the complaints:
- Reply window is on the bottom, which causes more neck issues, especially when working from a laptop
- Last reply is not on top
- New view is useless when a customer sends long messages, have to scroll and look for the top of the message
- Can’t switch between Public and Internal note - have to copy/paste
- Editing widget prevents quick edits using markup
- Formatting line takes up space - this is expensive real estate on a small laptop screen
- Interface does not update automatically when a new message comes in - have to refresh
- Don’t see reply after submitting it; have to refresh
댓글 보기 · 2023년 4월 27일에 게시됨 · Vicky
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