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Madeline Hero
가입한 날짜: 2022년 6월 10일
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마지막 활동: 2022년 6월 10일
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님의 최근 활동 Madeline Hero
Madeline Hero님이 에 게시물을 만듦
Clients often reopen a solved ticket with a new question on a completely separate topic. It would be incredibly helpful to be able to mark a new response as brand new ticket that it solved separately.
For example: The client has a ticket asking for IT with a system A, then when they are thanking us for the support, they ask how to apply to for a program that works with system B.
Right now, we have to respond to all of it on the same ticket, which skews our data tracking and reporting.
Requested feature: The client has a ticket asking for IT support with a system A, then when they are thanking us for the support, they ask how to apply to for a program that works with system B. Staff can close the initial IT support ticket and then open a new ticket with the clients application question.
2022년 6월 10일에 게시됨 · Madeline Hero
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