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Kevin Froleiks
가입한 날짜: 2022년 9월 14일
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마지막 활동: 2023년 9월 29일
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님의 최근 활동 Kevin Froleiks
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What does the "default" option for IVR keypress actually do?
댓글 보기 · 2023년 9월 05일에 게시됨 · Kevin Froleiks
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Is there a reason why some replies to our agents also get flagged as spam? I just unsuspended several tickets and some of them were replying to a response from one of our reps.
댓글 보기 · 2023년 7월 19일에 게시됨 · Kevin Froleiks
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Karen Hynes can we get a timeline or ETA on this? We're almost at the end of yet another quarter without this feature.
댓글 보기 · 2023년 6월 06일에 게시됨 · Kevin Froleiks
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Karen Hynes is it possible to sign up to test out this feature? We have some immediate needs to implement and would be more than happy to help move things along.
댓글 보기 · 2023년 5월 09일에 게시됨 · Kevin Froleiks
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Is it possible to have every ticket created through the slack api to be private comment? We wouldn't want any of the info submitted to be customer facing.
댓글 보기 · 2023년 4월 19일에 게시됨 · Kevin Froleiks
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Basically what I'm looking for is a way for agents to see if there is a queue, but not be able to see if their peers are available, away, etc. Basically to cut down on people who watch for that and then talk to their manager about "why isn't this person online when this person is" etc. Essentially I only want managers and leads to worry about agent status.
2023년 3월 23일에 게시됨 · Kevin Froleiks
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Pedro Rodrigues (opservator.com) thank you for the reply. I checked and the webhook is active.
댓글 보기 · 2023년 3월 02일에 게시됨 · Kevin Froleiks
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What am I doing wrong here? Any insight? I just want to add "Action Required" to the subject line for certain situations. I set up the conditions to only apply to specific tags associated with individual macros and in order to only have it run once per ticket I have it adding that "added_action_required" tag which stops the trigger from running multiple times.
The json should be correct. Did something change with webhooks? I also had it set up to change the subject if customers wrote in from a specific web form on our help center (basically change the subject line to "New submission on {{web form name}}" and that also doesn't seem to be working anymore.
댓글 보기 · 2023년 3월 02일에 게시됨 · Kevin Froleiks
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