최근 검색


최근 검색 없음

Roman Panov's Avatar

Roman Panov

가입한 날짜: 2022년 6월 30일

·

마지막 활동: 2022년 6월 30일

팔로잉

0

팔로워

0

총 활동 수

2

투표 수

0

가입 플랜

1

활동 개요

님의 최근 활동 Roman Panov

Roman Panov님이 에 댓글을 입력함

댓글Ticket management

Hi, There.

We are using Zendesk API to scrape tickets + comments. We found the incremental exports API available for tickets as well as for ticket events. To capture comments we are using the comment_events side-load with ticket events. We are using the same start time for tickets and events and then merging these 2 steams by ticket_id. We consider reaching the latest event when ticket.updated_by == ticket_event.created_by. 

The problem is that the Incremental Export events API doesn't return comment events for the "closed" tickets (as well as for "deleted"). There are comments if we hit the ticket comments API directly: https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/comments.

Is it a bug? Or our algorithm is wrong? Do we have to use different start_time for tickets and for the events?
Is there any way to get ticket comments from the Incremental Export events API for the "closed" / "deleted" tickets? 

댓글 보기 · 2022년 6월 30일에 게시됨 · Roman Panov

0

팔로워

1

투표

0

댓글