Clinton Thomas

This is a big issue for us as well. Agents will sometimes select "Do not log", which results not only in the call outcome not being logged but the recording of the customer call being lost. We use Zendesk to track calls and emails, yet make it incredibly easy to drop recordings and outcomes. 

Product Team this is a simple deliverable. A setting enabling or disabling the Do Not Log button. Please.

I completely agree. Too often our agents (either accidentally or not) click Do Not Log. We have no records about that call and more importantly, no recording of the call.