Ben Coleman

At the time this post is written I'm not aware of any outstanding functionality for manipulating parent tickets from child tickets and vice-a-versa. I'd like, for instance, to be able to create a child ticket (side conversation) with myself as the requester initially, but then have a trigger run that changes the requester to match that of the parent ticket.

That would be simple enough in a notify webhook trigger to update the child ticket that was fired from conditions on the parent ticket, IF there was a placeholder to call the child ticket id. But there isn't one right now, correct?