Maggie

+1 Jahn 

Tymeshift to Google Calendar works great but what we need is Google Calendar to Tymeshift integration. 

Rita Goncalves When an agent is marked as Out of Office in Tymeshift, do their tickets unassign for tickets that are re-opened? If not, do you know of any solutions to unassign tickets from out of office agents? 

Colleen Hall If an agent's Out of Office status syncs from their Google Calendar to Tymeshift, does this affect their assigned tickets if an end-user responses while they are out? Meaning is the Out of Office agent unassigned from the ticket when the response is received?

Scott Allison

Is there an updated to this release mentioned above: "Our final release of the year will deliver the ability to customize what activates and fulfills SLA metrics, including the ability to make sure reply time SLAs apply to agent-created tickets."

Will this still be released by the end of the year? 

@... If an EAP becomes available for the launch of customizing what activates and fulfills SLA metrics, we are very interested to take part in this.

Is there a way to prevent a specific article from being suggested in the list of recommended articles?