Maggie McGannon
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Scott Allison Is there an updated to this release mentioned above: "Our final release of the year will deliver the ability to customize what activates and fulfills SLA metrics, including the abilit...
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Scott Allison If an EAP becomes available for the launch of customizing what activates and fulfills SLA metrics, we are very interested to take part in this.
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Are there plans to improve SLA functionality - such as "pending" or "on-hold" statuses pausing SLA clocks? This issue is discussed in detail on this community post here.
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Is there a way to prevent a specific article from being suggested in the list of recommended articles?