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Phellipe Teixeira

가입한 날짜: 2022년 7월 29일

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마지막 활동: 2022년 8월 01일

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Thanks for that @...!

I actually did knew about that. 
The thing is, my agents use aliases in their display names as to avoid the possibility of being identified by customers as some of my agents have pretty unique names.

However, to make it easier for us to identify who's actually online, being able to see who's online by NAME and not DISPLAY NAME would be very helpful. 

A much much better option as we're all about improvement would be the ability to choose from Display name / Full name to show in the dashboard. 

Hopefully it's not to demanding and a solution is plausible =)

댓글 보기 · 2022년 8월 01일에 게시됨 · Phellipe Teixeira

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Hey there,

Would it be possible to change the chat dashboard view so that instead of the agents display name we could see their actual names?

This would be a much appreciated update as there would be no need to memorize display names.

Here's an example:

댓글 보기 · 2022년 7월 29일에 게시됨 · Phellipe Teixeira

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