최근 검색


최근 검색 없음

Nick S's Avatar

Nick S

가입한 날짜: 2024년 5월 17일

·

마지막 활동: 2025년 1월 12일

팔로잉

0

팔로워

0

총 활동 수

35

투표 수

9

플랜 수

14

활동 개요

님의 최근 활동 Nick S

Nick S님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Apps and integrations (Platform)

Hi Andres, thank you for sharing that, however we do not use Zapier and ideally would like a workflow that doesn't rely on another third party.

댓글 보기 · 2025년 1월 09일에 게시됨 · Nick S

0

팔로워

0

투표 수

0

댓글


Nick S님이 에 댓글을 입력함

댓글Zendesk messaging

Agreed on Jahns' point above, our agents have ended a Messaging ticket, and through omnichannel routing settings unassigns the ticket, which then can't be re-assigned through omnichannel routing settings. 

 

We're seeing the same results of ‘stranded’ Messaging tickets which are no longer being routed if they have been unassigned, despite agents having availability and capacity. 

댓글 보기 · 2024년 12월 20일에 게시됨 · Nick S

0

팔로워

0

투표 수

0

댓글


Nick S님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

+1 on this. As our queues grow it would be helpful to see the exact tickets in queue and their order within said queue. 

댓글 보기 · 2024년 12월 15일에 게시됨 · Nick S

0

팔로워

0

투표 수

0

댓글


Nick S님이 에 댓글을 입력함

댓글Zendesk messaging

Hi team, what is the suggestion to manage large outliers in expected wait time which are inaccurate. We are seeing large expected wait times of several hours when most tickets are responded to within a few minutes. 

댓글 보기 · 2024년 11월 27일에 게시됨 · Nick S

0

팔로워

1

투표

0

댓글


Nick S님이 에 댓글을 입력함

댓글Ticket basics

Is there any way to see beyond the 20 most recent pages/help centre articles viewed?

댓글 보기 · 2024년 11월 25일에 게시됨 · Nick S

0

팔로워

0

투표 수

0

댓글


Nick S님이 에 댓글을 입력함

댓글Measuring success

+1 on Rubens point. We'd like the positive rating to the at the top, but we don't have the ability to change the order. 

댓글 보기 · 2024년 11월 07일에 게시됨 · Nick S

0

팔로워

0

투표 수

0

댓글


Nick S님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Spot on, Brayden - with the old Zendesk Chat we had the ability to block by IP Address which was a handy feature. Although  it didn't stop people from using a VPN for a different IP address it was still a greater deterrent than just an email address/private window which is very easy to do. 

댓글 보기 · 2024년 11월 06일에 게시됨 · Nick S

0

팔로워

0

투표 수

0

댓글


Nick S님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

Following - this would be handy. Moving tags to the bottom of the screen with skills, or having the field collapsable gives a lot more real estate to the more important ticket aspects. Hiding tags altogether isn't an ideal solution. 

댓글 보기 · 2024년 10월 17일에 게시됨 · Nick S

0

팔로워

0

투표 수

0

댓글


Nick S님이 에 댓글을 입력함

댓글Measuring success

Hi Tetiana, yes I see the comment in the ticket events within Agent Workspace, however I know agents would love to be able to see this feedback where it used to be; at the top of the ticket underneath the satisfaction provided. Bit more visible compared to changing to events view. 

댓글 보기 · 2024년 10월 16일에 게시됨 · Nick S

0

팔로워

2

투표 수

0

댓글


Nick S님이 에 댓글을 입력함

댓글Measuring success

Hi, I am liking the new feature! We don't seem to be able to get the Open Ended Question/text box feedback to appear in the ticket for the agent. I can see they appear in the 'ticket satisfaction comment' section in Explore, but not in the ticket itself. The ticket does display the rating, but no comments. Is this coming soon or is it a technical issue? 

댓글 보기 · 2024년 10월 11일에 게시됨 · Nick S

0

팔로워

0

투표 수

0

댓글