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Janet Holyoak
가입한 날짜: 2022년 12월 15일
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마지막 활동: 2023년 7월 31일
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님의 최근 활동 Janet Holyoak
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Jed Hollander The example I have is that our team's capacity is set to 5 tickets. If a customer designates a ticket as urgent, I want that ticket to count as 2 tickets instead of 1 ticket so that I'm only assigned 4 tickets instead of 5. Typically urgent tickets require greater effort on behalf of our agents, so we want their capacity decreased when assigned an urgent ticket.
댓글 보기 · 2023년 7월 31일에 게시됨 · Janet Holyoak
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Is it possible to have a single ticket count as 2 capacity based on the priority of the ticket? Ie. if set to Urgent, then the ticket counts as 2 for an agent's capacity?
댓글 보기 · 2023년 7월 24일에 게시됨 · Janet Holyoak
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We are wanting to show what products our customers have purchased and emergency contacts in the Zendesk Salesforce Sidebar App. Salesforce is our source of truth for these items. We have more than 5 products and emergency contacts linked to our Accounts.
2023년 3월 13일에 게시됨 · Janet Holyoak
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We are wanting to show what products our customers have purchased and emergency contacts in the Zendesk Salesforce Sidebar App. Salesforce is our source of truth for these items. We have more than 5 products and emergency contacts linked to our Accounts.
2023년 3월 13일에 편집됨 · Janet Holyoak
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It appears that the Salesforce for Zendesk App caps related records to an Account at 5 records. We need to be able to see more (particularly Contacts and Products Purchased). Our agents need to be able to see all Products Purchased by an Account in order to best serve them and most customers purchase more than 5 products.
2023년 2월 13일에 게시됨 · Janet Holyoak
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Is there any way to request that the related record cap (5) is removed? We are wanting to show what products our customers have purchased and Emergency Contacts. Salesforce is our source of truth for these items. We have more than 5 products and Emergency Contacts on our Accounts.
댓글 보기 · 2023년 2월 08일에 게시됨 · Janet Holyoak
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Is it possible to bring custom objects from Salesforce into Zendesk? We have a related object to the Account object that we would like to list records of in Zendesk.
댓글 보기 · 2022년 12월 15일에 게시됨 · Janet Holyoak
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