Janet Holyoak
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Janet Holyoak님의 최근 활동-
Janet Holyoak님이 에 댓글을 입력함
Jed Hollander The example I have is that our team's capacity is set to 5 tickets. If a customer designates a ticket as urgent, I want that ticket to count as 2 tickets instead of 1 ticket so that ...
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Is it possible to have a single ticket count as 2 capacity based on the priority of the ticket? Ie. if set to Urgent, then the ticket counts as 2 for an agent's capacity?
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Janet Holyoak님이 에 게시물을 만듦
Feature Request: Unlimited Record Fetch in Salesforce Sidebar App
We are wanting to show what products our customers have purchased and emergency contacts in the Zendesk Salesforce Sidebar App. Salesforce is our source of truth for these items. We have more than ...
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Janet Holyoak님이 에 게시물을 만듦
Feature Request: Unlimited Record Fetch in Salesforce Sidebar App
We are wanting to show what products our customers have purchased and emergency contacts in the Zendesk Salesforce Sidebar App. Salesforce is our source of truth for these items. We have more than ...
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Janet Holyoak님이 에 게시물을 만듦
Salesforce App - Increase Related Records
It appears that the Salesforce for Zendesk App caps related records to an Account at 5 records. We need to be able to see more (particularly Contacts and Products Purchased). Our agents need to b...
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Is there any way to request that the related record cap (5) is removed? We are wanting to show what products our customers have purchased and Emergency Contacts. Salesforce is our source of truth f...
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Is it possible to bring custom objects from Salesforce into Zendesk? We have a related object to the Account object that we would like to list records of in Zendesk.