Lauren Stables

Hi, we are looking at getting ZenDesk sell to compliment the other ZenDesk features we use and love.   The main purpose is to do e-mail campaigns to potential customers and track the outcome. 

From initial investigation, it does not look like it's going to be the right tool for what we want, does anyone use it with add on app's to do this kind of thing?

• Keep a database of emails we want to send marketing emails to
• Create emails, or upload an email template, that has an unsubscribe button
• When a customer clicks unsubscribe, we can remove them from the mailing list

Hi, is there an upload feature for ChatBot? 

Hi, is JSON the only method of export that shows all of the detail, for example I want to download ticket information but want to be able to see all of the conversation that has happened between the customer and the agent, if they had a live chat, I want to see that conversation in the download but it doesn't seem to be an option when downloading to CSV

Is it possible to have Web Widget (Classic) on a contact us page for out of hours queries but use and the live chat on all other pages?  Or does it have to be one or the other?