Sydney Neubauer
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총 활동 수858
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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투표 수399
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Sydney Neubauer님의 최근 활동-
Sydney Neubauer님이 에 댓글을 입력함
+1 there are a lot of limits for filters in the audit log as it states - this should definitely be a must.
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Sydney Neubauer님이 에 댓글을 입력함
+1 to this functionality - marking a ticket as spam, also suspends the user. If the Agent does not have the ability to suspend a user, then it should also be separate behavior when you mark a ticke...
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Sydney Neubauer님이 에 댓글을 입력함
Joyce yes that option was missing - it is now available - it took a couple of days to show up for us. Thanks!
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Sydney Neubauer님이 에 댓글을 입력함
+1 definitely would like this feature - sometimes you post many notes and to state which one is the official one to follow would help - it gets lost in the ticket.
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+1 being able to rename tags in use - there are tags that do not match a naming convention but it is used since we started ZD. We don't want to just create a new one and update all our triggers to ...
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Sydney Neubauer님이 에 댓글을 입력함
I am able to create layouts, but I don't see an option to add a layout to a Contextual workspace
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Sydney Neubauer님이 에 댓글을 입력함
Amisha Sharma any update? I see it says it "starts Q4". We are almost at end of Q4 https://support.zendesk.com/hc/en-us/community/posts/4408860699034/comments/5817515974170
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Sydney Neubauer님이 에 댓글을 입력함
I created a feedback post as well for all limitations for Custom ticket statuses: Custom Ticket Status limitations if you want to upvote and add your comments to it!
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Here is a feedback post you can add your comments to Set yourself to invisible while viewing tickets – Zendesk help
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Here is a link to another post: 'Incognito mode' for agent monitoring – Aide Zendesk Here are my comments to add to this feature: +1 to this feature. Ability to set it invisible on a per ticket ba...