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Johan Billow

가입한 날짜: 2022년 10월 19일

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마지막 활동: 2025년 2월 21일

Responsible for Consid Support, Sweden

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님의 최근 활동 Johan Billow

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댓글Ticket management

Good that it is finally happening something here. For us the most valuable possibility would be to edit organization. We have tickets created before this function existed and now would like them to be assigned to the correct client organization. However one problem may be that we have, according to GDPR, deleted users that once submited tickets.

So the possibility to assign a ticket to an organization without the requirement to have a specific requester.

댓글 보기 · 2024년 10월 10일에 게시됨 · Johan Billow

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댓글Customer management and profiles

Hiedi Kysther so tickets with the removed organization data must be manually updated? 
(Just so I am sure what you mean).

 

 

댓글 보기 · 2023년 10월 23일에 게시됨 · Johan Billow

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댓글Users, groups, and organizations

Yes Dana Barker and more are writing, this function must have a "design bug", as the expected way of setting access should be on end user level or role level. 

Scenarios:
Access and edit access to own tickets.
Access to org. tickets.
Edit access to org. tickets

Couldn't be more simple than that?
Easy to understand also and the table above would become unnecessary.

 

댓글 보기 · 2023년 10월 23일에 게시됨 · Johan Billow

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댓글Customer management and profiles

Dana B Thank you for sharing your experience.

This was interesting!

So assume that I have 2 different orgs. and delete one of them, also "closed" tickets did change to another org?

That is a big issue if it is what actually happened. One clients ticket will be displayed to another client tickets? 

Is that what happened to you?

 

 

Now I start to feel doubtful in activating multiple orgs.

댓글 보기 · 2023년 10월 17일에 게시됨 · Johan Billow

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Thank you for asking Rich and replying Billie.

I am sorry if I sounded upset. Writing isn't the best way of talking.

However we are a B2B company and would rather like this to be prioritized that Instagram/FB-functions. To my KAM i asked for a B2B-Zendesk version...

댓글 보기 · 2023년 2월 15일에 게시됨 · Johan Billow

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Thanks for info!

댓글 보기 · 2023년 2월 09일에 게시됨 · Johan Billow

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커뮤니티 댓글 Feedback - Ticketing system (Support)

This silence is not a serious approach. It is a very needed function. As mention before. No need to update solved date och messages/chat but title, organisation, tags, custom fields. 

I think the tricky thing is that the tickets are no longer stored in the database that we daily interact with in Zendesk. That are "archived" and that is one reason for this 15 year old demand to still been unsolved... 

Just a minute of brainstorming while waiting for this basic and very important function to be up and running. =)

댓글 보기 · 2023년 2월 09일에 편집됨 · Johan Billow

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

It is necessarry but now I have to make the calculation in Excel.

댓글 보기 · 2022년 12월 13일에 게시됨 · Johan Billow

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I see, and with change you mean changing metrics, layouts, style etc? 

I plan to make a dashboard to every client with different reports, but now maybe I make one dashboard and a hidden filter instead, that I hope I can hidden when scheduling it. 

댓글 보기 · 2022년 11월 01일에 게시됨 · Johan Billow

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Julia DiGregorio Sorry, my misstake! I meant sending a dashboard

댓글 보기 · 2022년 11월 01일에 게시됨 · Johan Billow

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