James
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James님의 최근 활동-
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Amisha Sharma yes, is this ready to be released now? We've been waiting so long and it will make such a positive impact. Thanks.
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As per KROB's reply on July 7, 2023, when using the "Recommend help center articles" option, sure, it will present some articles to the user if it matches any, but then nothing else - there should ...
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Hi Dane What about the Present options and Transfer to agent steps too? As an aside, is there a built-in way to ask the user to type in their query and have the bot / flow search for articles autom...
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Can anyone help with the following? In our answer bot flow, we are asking the user to type their query in a few words (free text field) and then submitting this query, using the "Make API call" ste...
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I wanted to ask about a problem I've been having which is really frustrating. We noticed soon after migrating to Zendesk that on some occasions, emails that a member of our staff send to our Zendes...
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Amisha Sharma what is the latest on this please?
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Echoing the other comments. If this goes ahead, you have to wonder if Zendesk even bother listening to their customers at all. This really is a poor show. I thought Zendesk was all about making thi...
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Toby Sterrett I would like this enabling for our account please. Thanks!
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Thanks! Sorry I missed this in the article! To confirm, I can permanently block full domains like so: reject:domain.com Thanks, James
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I've added a number of prolific spam email addresses to the blacklist on the People > End-users page however they are still being shown as "blocked" in the suspended ticket list. How can we complet...