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Rajeswara Rao Devavarapu

가입한 날짜: 2023년 2월 07일

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님의 최근 활동 Rajeswara Rao Devavarapu

Rajeswara Rao Devavarapu님이 에 댓글을 입력함

댓글Global security and user access

Hello ZD team,

 

We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.

 

Thanks,

RajeswaraRao

댓글 보기 · 2025년 1월 24일에 게시됨 · Rajeswara Rao Devavarapu

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Thank you for the articles. It helped.

댓글 보기 · 2024년 12월 09일에 게시됨 · Rajeswara Rao Devavarapu

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댓글Single sign-on

In Zendesk, Can we use User principal name (UPN) for SSO login?

As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.

댓글 보기 · 2024년 9월 11일에 게시됨 · Rajeswara Rao Devavarapu

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댓글How to manage user access

Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

댓글 보기 · 2024년 8월 12일에 게시됨 · Rajeswara Rao Devavarapu

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댓글Ticket management

Hello All,

In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

How I can achieve this.

댓글 보기 · 2023년 11월 29일에 게시됨 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".

This will avoid sending the CSAT rating to those Unknown/Spam users.

댓글 보기 · 2023년 11월 06일에 게시됨 · Rajeswara Rao Devavarapu

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댓글Service Level Agreements (SLA), macros, and CSAT

Hi Waseem,

Reply given to the customer in the language which is mentioned in the customer profile.

Thanks,

RajeswaraRao D

댓글 보기 · 2023년 4월 19일에 게시됨 · Rajeswara Rao Devavarapu

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댓글Team members and groups

Hello All, 

Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.

Thanks,

Rajesh

댓글 보기 · 2023년 3월 27일에 게시됨 · Rajeswara Rao Devavarapu

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댓글Ticket basics

Hello all,

If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.

Thanks in advance :)

댓글 보기 · 2023년 2월 07일에 게시됨 · Rajeswara Rao Devavarapu

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