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Anton Van Heerden

가입한 날짜: 2023년 2월 17일

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마지막 활동: 2025년 1월 30일

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Any update on this feature to set a default time filter. Large data sets like ticket updates take long to load on complex reports. 

댓글 보기 · 2025년 1월 30일에 게시됨 · Anton Van Heerden

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Any update on adding this report to the dashboard?

댓글 보기 · 2025년 1월 08일에 게시됨 · Anton Van Heerden

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Perhaps different permission levels are needed:

- Admin access allows edit/delete of all reports/dashboards

- Report Creator allows creating of new reports and editing of own reports as well as reports shared with them. They could also select the option to allow other Report Creators to edit and share their reports.

 

Permissions to be administered as part of the user role.

 

Besides the access to create/edit reports some improvement on report viewing permissions, Talk reports in particular, are also needed. The live Talk dashboard is only available to Talk Admins currently meaning team supervisors that need to monitor queues need Talk Admin privileges which allows full access to the talk configuration. One should be able to identify user roles that should have access to reports (Admins only, Agents or even custom roles).

댓글 보기 · 2024년 8월 06일에 게시됨 · Anton Van Heerden

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커뮤니티 댓글 Feedback - Ticketing system (Support)

+1 for the ability to have a whitelist of allowed file types. There are ways to build custom restrictions in the Help Center templates but that is not s secure way to do it. We need an admin or perhaps even owner only driven config setting that allows only certain types of attachments. 

댓글 보기 · 2023년 4월 10일에 게시됨 · Anton Van Heerden

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커뮤니티 댓글 Feedback - Ticketing system (Support)

+1 for this and I would like to add that the agent signature field should allow dynamic content with HTML formatting and liquid markdown logic

댓글 보기 · 2023년 4월 05일에 게시됨 · Anton Van Heerden

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댓글End users and organizations

How often does this page refresh to show the most current tags?

댓글 보기 · 2023년 4월 02일에 게시됨 · Anton Van Heerden

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커뮤니티 댓글 Feedback - Ticketing system (Support)

+1 vote

댓글 보기 · 2023년 2월 17일에 게시됨 · Anton Van Heerden

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